The quality assurance program to support SeaPort-Enhanced ensures each task order customer is provided the opportunity to provide feedback by contacting the RPI Group SeaPort-Enhanced Customer Service point of contact. Additionally a quality survey is provided to the customer to measure performance in the following areas:
- Process Managment
- Program Managment
- Support Activities
Quality assurance surveys may be administered at any time and will be conducted at least once every calendar year for a task order.